How can we help you?

Find quick answers or contact our support team 24 hours a day, 7 days a week.

Common Topics

Find quick answers to your most common questions.

How do I create an account at Gane?

Click on the registration button, complete the form with your personal details, and verify your identity to start playing.

What deposit methods are available?

We accept various local methods in Colombia, including bank transfers, PSE, and authorized recharge points.

How long does the withdrawal of funds take?

Withdrawals are generally processed within 24 to 72 business hours, depending on the selected payment method.

Is it safe to bet on cogane.co?

Yes, we use advanced encryption technology to protect your personal data and ensure secure financial transactions.

How can I recover my password?

On the login screen, select 'I forgot my password' and enter your email address to receive reset instructions.

Where can I see the current promotions?

You can find all offers, welcome bonuses, and current promotions in the 'Promotions' section of our main menu.

What should I do if I have a problem with a bet?

You can contact our technical support team via live chat or the assistance email provided on the contact page.